The moment you need us
In case of damage resulting from the catastrophic wildfires, please contact our dedicated claims hotline at (+30) 210 90 99 600 for further information and the prompt registration and handling of your claim.
In case of accident or mechanical breakdown, call us at (+30) 210 90 99 000. Ethniki Asfalistiki will be by your side as soon as possible, without any extra charge.
In case of traffic accident, notify the Competent Police Authorities via call at 100.
In case of injury, call First Aid at 166.
Alternatively, in case of emergency, dial the unified European emergency number 112 from any landline or mobile in Greece or Europe, available 24/7.
The new claims process for amounts up to €300 through Amicable Settlement utilises Artificial Intelligence (AI) for the automatic assessment of your vehicle’s damages. That means faster data processing and implementation of processes, ensuring immediate support, anytime you need it.
Once you accept the compensation offer and provide all necessary documentation, your compensation will be deposited within 1 business day!
Reliable support on every step
In case of traffic accident, call us at (+30) 210 90 99 000 and one of our qualified, authorised partners will be by your side, without extra charge, to help you cope with the first difficult moments after the incident.
Our qualified partner will:
Document the circumstances of the accident
Take photos of the vehicles involved
Draw up a rough outline of the circumstances of the accident
Collect details from any witnesses
Help you to complete the Amicable Settlement or the Accident Declaration form correctly and finalise the accident notification and declaration process.
Once you have correctly completed the Amicable Settlement form and it has been reviewed by the relevant department of our company, we will immediately start the compensation process, without the 5-day waiting period for a response from the other involved company.
If your damage is up to €300, it is automatically assessed using AI, and the compensation amount will be communicated to you.
Once you accept the compensation offer and provide all necessary documentation (e.g., IBAN, ID Card, etc.), your compensation will be deposited within 1 business day!
For accident report appointments, you can call (+30) 210 90 99 000 to schedule a date and time that you wish an authorized representative from our Accident Care team visits your location in order to complete and collect the report. Note: In order to sign the Amicable Settlement Form, the insurance companies involved must be part of the Direct Payment System (DPS)
Immediate, fast, reliable, as needed
At Ethniki Asfalistiki, we take care of you even if your vehicle is grounded due to a traffic accident, breakdown, or a flat tyre, not only in Greece but also abroad.
Thanks to our cooperation with one of the largest roadside assistance companies in Europe, we offer you comprehensive service whenever you may need it.
Depending on whether you are in Greece or abroad and how far the site of the incident is from your permanent residence, roadside assistance provides the following services:
For a distance of 0-50 km from the place of permanent residence
On-site repair (if possible)
Transfer of the vehicle to the public road in case of off-road drifting
Transfer of the vehicle to a garage of your choice
For distances exceeding 50 km from the place of permanent residence
On-site repair (if possible)
Transfer of the vehicle to the public road in case of off-road drifting
Transfer of the vehicle to the nearest garage and coverage of your accommodation at a hotel nearby up to a total of €200, or transfer of the vehicle within 2 days to a garage of your choice, close to your place of residence
Travel medical coverage
Roadside Assistance services in Greece are provided in collaboration with the leading insurance service provider ‘Mondial Assistance’ with the legal name AWP P&C SA.
See here the Mondial Assistance Partner Network.
Extra benefits, exclusive assistance
By choosing to repair your vehicle's damages at one of the Associated Garages in Ethniki Asfalistiki’s network, you receive priority service and immediate assistance, while also enjoying:
By your side in any unexpected event
Glass break coverage makes repairing car window damages, caused by any risk covered, an easy case!
Specifically, the insurance policy covers damage to windows or factory-installed sunroofs of vehicles up to five (5) years from the date of first registration, including installation costs, with contribution by the policyholder amounting to €150.
If you choose one of the following vehicle glass repair shops associated with Ethniki Asfalistiki, the repair is free of charge!
Carglass
CARGLASS - ERGOFIL S.A.
53 Tatoiou Avenue, Metamorfosi
PC 14451 Telephone: (+30) 211 12 08 102
GLASS DRIVE
GLASS DRIVE - SAINT GOBAIN AUTOVER HELLAS AE
Lysia, Aspropyrgos
PC 19300
Telephone: (+30) 210 55 93 976
GLASSFIT
GLASSFIT AE
20 Dimaraki, Votanikos
PC 11855
Telephone: (+30) 210 55 73 450
FILIS GLASS
Filis Glass
83 Serron Street, Akadimia Platonos, Athens
PC 10441
Telephone: (+30) 213 33 35 555
To help you find the answers you need, we've gathered some of the questions we are most frequently asked.
What happens if I am involved in an accident caused by an uninsured vehicle? Am I entitled to compensation and how?
You will be compensated directly by Ethniki Asfalistiki, provided that your policy includes the optional "Coverage for Property Damage Caused by an Uninsured Vehicle" cover.
To initiate the compensation process, the following conditions must be met:
The accident must have occurred in Greece
The uninsured status of the vehicle must be confirmed by an official public document (Extract of Traffic Accident Reports)
Liability for the accident must rest solely with the driver of the uninsured vehicle
The maximum compensation amount for material damage to the vehicle is €100,000
A “Declaration of Liability” must be signed by the at-fault uninsured driver.
What documents do I need to submit to receive compensation following an accident?
The required documents may vary depending on the type of claim. For example, in the case of vehicle damage, the following documents are typically required:
Vehicle registration certificate and driving licence
Copy of the Extract of Traffic Accident Reports, if the police attended the accident
Copy of the case file, if one has been created
Accident declaration or Amicable Settlement Form
Vehicle damage assessment report
Authorisation or legal documentation, where required (if the compensation will not be paid directly to you)
Repair invoices
A document showing your bank account details, such as a copy of your bank account booklet, a printout from your internet banking service, or a printout issued by your bank branch.
How long will it take to receive compensation in the event of an accident?
Once all required documentation, including the repair invoices, has been submitted, the claim will be settled within five working days. Ethniki Asfalistiki will also contact you regarding any outstanding requirements or additional information that may be needed to complete the claims process.
What does the Amicable Settlement offer?
By choosing Ethniki Asfalistiki for your motor insurance, you benefit from the convenience of being compensated by your own insurance company, provided you are not responsible for the accident, through the Amicable Settlement scheme.
To receive compensation through this scheme, the following conditions must be met:
The drivers involved must complete, sign and submit the Amicable Settlement form to their respective insurance companies
The vehicles involved must be insured with companies participating in the scheme.
The damage must not exceed €6,500 for Property Damage and €12,000 for Bodily Injury per person, with a maximum limit of €30,000 for Bodily Injury per accident.
The accident must involve a collision between the vehicles.
If an Amicable Settlement form has not been completed, non-liable customers may still report the accident to the Company. Ethniki Asfalistiki will then contact the at-fault driver's insurance company and handle the claim process on the customer's behalf to facilitate compensation.
What should I do in the event of theft?
If your vehicle is stolen, you should take the following steps:
Immediately report the theft of your vehicle to the competent Police Department in your area and obtain the relevant confirmation document
Visit any branch office as soon as possible to report the theft
Submit the documents requested by the Company, as well as the vehicle keys
After 45 days, submit to the Company a certificate confirming that the vehicle has not been recovered, along with the power of attorney for ownership transfer.
How does Artificial Intelligence (AI) support the claim process?
Artificial Intelligence (AI) is used in the new claim process we have introduced for claims of up to €300 through Amicable Settlement. Specifically, AI technology automatically assesses your vehicle's damage based on the photos taken during the accident assistance process. This enables the immediate estimation of your compensation amount and the prompt processing of your claim, provided that the required eligibility criteria are met.
Your compensation is processed without waiting for a response from the other insurer involved in the claim. Once you have accepted your compensation offer and submitted all required documents (such as your IBAN, ID card and any other necessary documentation), your compensation will be deposited within 1 business day.
Is it safe to use Artificial Intelligence (AI) to assess vehicle damage?
Yes. The Artificial Intelligence (AI) technology used to assess vehicle damage has been trained using strict standards and is designed to deliver accurate and fair evaluations. It significantly reduces the time required to process data and complete claims procedures, helping us provide faster and more efficient service.
However, if there are any uncertainties or if further review is required, the claim will be assessed manually by our experts.
Ethniki Asfalistiki ensures that the use of AI systems is governed by strict ethical principles, transparency and accountability. We are committed to protecting our customers’ privacy and personal data, ensuring that AI is used responsibly and for the benefit of both our customers and society.