We are here for you.

In case of traffic accident, call us at (+30) 210 90 99 000 and one of our qualified, authorised partners will be by your side, without extra charge, to help you cope with the first difficult moments after the incident.

Our qualified partner will:

• Document the circumstances of the accident

• Take photos of the vehicles involved

• Draw up a rough outline of the circumstances of the accident

• Collect details from any witnesses

• Help you to complete the Amicable Settlement or the Accident Declaration form correctly and finalise the accident notification and declaration process.

Once you have correctly completed the Amicable Settlement form and it has been reviewed by the relevant department of our company, we will immediately start the compensation process, without the 5-day waiting period for a response from the other involved company.

• If your damage is up to €300, it is automatically assessed using AI, and the compensation amount will be communicated to you.

• Once you accept the compensation offer and provide all necessary documentation (e.g., IBAN, ID Card, etc.), your compensation will be deposited within 1 business day!

For accident report appointments, you can call (+30) 210 90 99 000 to schedule a date and time that you wish an authorized representative from our Accident Care team visits your location in order to complete and collect the report. Note: In order to sign the Amicable Settlement Form, the insurance companies involved must be part of the Direct Payment System (DPS)

If your vehicle is grounded due to an accident, the Accident Care partner will notify the respective services that your vehicle needs to be towed/moved to a local garage. In this case, it is required that your contract covers local towing following an accident or roadside assistance. To receive the best repair service for your vehicle, choose one of the Associated Garages in Ethniki Asfalistiki’s network and enjoy benefits such as:

• Direct payment of your vehicle’s repair costs from Ethniki Asfalistiki to the associated garage, as long as you are not responsible for the accident or in accordance with the coverage plan stipulated in your contract

• Guaranteed quality of repair works in certified garages

• Fast repair

• Option to have your vehicle repaired with new spare parts at full cost, without wear-and-tear deduction (valid for vehicles up to 5 years old)

• Provision of a replacement car in case the repair takes more than 2 working days or the amount of repair cost exceeds €600

Note: Apart from the associated garages, for your vehicle’s repair you may also contact any other garage of your preference.

If you do not call Accident Care on-site, you must report the accident to Ethniki Asfalistiki within 8 days from the date of the accident by sending us a completed and signed Amicable Settlement Form or Accident Declaration Form with the following attachments:

• Personal Data Processing Consent Form (GDPR)

• A copy of your vehicle registration certificate

• A copy of the involved driver’s licence 

The forms and supporting documents required to report an accident can be sent to Ethniki Asfalistiki in one of the following ways:

• By post with the indication ‘CAR DAMAGES’ to the following address: 103-105 Syngrou Avenue, Athens, 117 45

• By e-mail to: zimies.motor@ethnikiasfalistiki.gr

• Through your insurance intermediary

• In person at one of the Ethniki Asfalistiki's physical branches

To settle your vehicle’s damages, the minimum supporting documents you need to provide are:

• Original invoices or copies thereof sent by e-mail, unless you have chosen to repair your vehicle in one of the associated garages in Ethniki Asfalistiki’s network

• IBAN certificate for your bank account to which you wish to have your indemnification transferred, or a photocopy of the bank account booklet, or a printout from Internet Banking, or a printout from one of your bank’s branch offices

• Payment Receipt Form, whose completion and submission are followed by the transfer of your compensation to the bank account you have provided 

Depending on the damage sustained to your vehicle, you will need to choose between the following 4 options with regard to the Payment Receipt Form:

• Proof of Claim Payment for Material Damages with Amicable Settlement

• Proof of Claim Payment for Injuries with Amicable Settlement

• Proof of Claim Payment for Material Damages without Amicable Settlement

• Proof of Claim Payment for Injuries without Amicable Settlement

The forms and supporting documents required to report an accident can be sent to Ethniki Asfalistiki in one of the following ways:

• By post with the indication ‘CAR DAMAGES’ to the following address: 103-105 Syngrou Avenue, Athens, 117 45

• By e-mail to: zimies.motor@ethnikiasfalistiki.gr

• Through your insurance intermediary

• In person at one of the Ethniki Asfalistiki offices

For a distance of 0-50 km from the place of permanent residence

• On-site repair (if possible)

• Transfer of the vehicle to the public road in case of off-road drifting 

• Transfer of the vehicle to a garage of your choice

For distances exceeding 50 km from the place of permanent residence

• On-site repair (if possible)

• Transfer of the vehicle to the public road in case of off-road drifting

• Transfer of the vehicle to the nearest garage and coverage of your accommodation at a hotel nearby up to a total of €200, or transfer of the vehicle within 2 days to a garage of your choice, close to your place of residence

• Travel medical coverage

Roadside Assistance services in Greece are provided in collaboration with the leading insurance service provider ‘Mondial Assistance’ with the legal name AWP P&C SA.

See here the Mondial Assistance Partner Network.

• On-site repair (if possible)

• Transfer of the vehicle to the public road in case of off-road drifting

• Transfer of the vehicle to the nearest suitable garage and coverage of your accommodation at a hotel up to a total of €500 per event, if the estimated repair time 

• exceeds 5 working days

• Repatriation of the vehicle to the nearest garage to your permanent residence, if the estimated repair time exceeds 15 working days

• Travel medical coverage

Services abroad are provided via the Greek branch of the collaborating French insurance company ‘Mondial Assistance’ with the legal name AWP P&C SA.