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In case you need hospitalisation in one of the Associated Hospitals, depending on your plan:

• Contact your Insurance Intermediary or Ethniki Asfalistiki’s Call Centre directly at (+30) 210 90 99 000.

• Inform us about your need for hospitalisation and ask any questions you may have about the process.

• Check your insurance policy to know exactly the type and terms of your insurance coverage, as depending on your plan, the Network of Associated Hospitals may vary.

• Arrive at the hospital of your choice and look for the registration office.

• Ask for Ethniki Asfalistiki’s consulting room (if available in the hospital you have chosen).

In order to perform all necessary steps for your admission to the hospital, you must bring with you the following documents:

• Your ID card

• Your Insurance Policy Number

• A doctor’s diagnosis describing your condition and the reason for your admission to the hospital

• Copies of pre-admission tests related to your condition

• Your Social Security Number or the number of your contract with another Private Insurance Provider so that you can benefit from their contribution to your hospitalisation costs, under the terms of your contract

If you have chosen one of Ethniki Asfalistiki’s Associated Hospitals for your hospitalisation, we undertake to pay the costs (including doctors’ fees) directly, in accordance with the terms of your insurance policy. In case you have also used benefits from a Public Insurance Institution or another Private Insurance Provider, the deductible amount you will need to pay may be reduced or covered entirely, depending on the coverage provided for according to your insurance policy.

ⓘ Understanding Hospitalization Charges

To ensure you are properly informed, it is important to know that coverage terms and hospitalization charges at Associated Hospitals are determined based on your insurance policy and the agreements between the Company and the healthcare providers.

You may only be required to pay:

• Your participation (deductible), i.e. the amount you cover according to your plan

• Expenses that exceed your plan’s coverage limits

• Services not covered by your policy — provided that you have been informed and have given your consent.

If you have any questions or need clarification, please contact us at +30 210 90 99 000 or at contact@ethnikiasfalistiki.gr before making any payment, to ensure the proper application of your policy’s coverage terms.

In case you need hospitalisation in a Non-Associated Hospital:

• Contact your Insurance Intermediary or Ethniki Asfalistiki’s Call Centre directly at (+30) 210 90 99 000.

• Inform us about your need for hospitalisation and ask any questions you may have about the process.

• Check your insurance policy to know exactly the type and terms of your insurance coverage.

In the case of Full Health Value, maximum benefit limits apply according to predefined coverage tables, and reimbursement is processed retrospectively.

• Arrive at the hospital of your choice and look for the registration office.

• Make sure that you have your ID card with you and state your Social Security Number or the number of your contract with another Private Insurance Provider, so that you can benefit from their contribution to your hospitalisation costs.

As soon as you leave the hospital, you will need to pay the cost of your hospitalisation and medical fees, and then we will take care of your ex-post compensation in accordance with your insurance policy. Before leaving the hospital, make sure that you have received the following documents:

• Notes of hospital admission and discharge. 

• Original receipts and invoices for the services provided (doctors’ fees, medical examinations, doctors’ opinions, medical history, invoices for special consumables, etc.).

In case the hospital you have chosen is not associated with your Public Insurance Provider, you need to submit your hospitalisation costs to them first.

• Make sure to receive the original receipt for your contribution to the total cost of your hospitalisation.

• Make sure to keep photocopies of the receipts for your hospitalisation expenses.

Provide your Insurance Intermediary with all the documents related to your hospitalisation, as listed in the previous tab, along with the following:

• Special document “Notice of claim under Individual Insurance Policy and Bank Account Deposit Statement”

• Photocopy of your bank account booklet, or a printout from Internet Banking, or a printout from one of your bank’s branch offices

In case the total costs exceed €15.000, you need to provide also the following:

• Photocopy of a valid ID card or passport

• Photocopy of your latest tax clearance certificate or a utility bill (phone, electricity), showing your tax ID number and address

In case you need to visit an outpatient clinic or a hospital’s emergency department due to illness or accident:

• Contact your Insurance Intermediary or Ethniki Asfalistiki’s Call Centre directly at (+30) 210 90 99 000.

• Find the Associated Hospitals in Ethniki Asfalistiki's network that provide services under the Full Emergency Care Plan.

Note: In case the nearest available Associated Hospital is located more than 30km away from the insured person, ex-post coverage may be provided for emergency treatment in another hospital nearby.

When checking in to an outpatient clinic or the emergency department of an Associated Hospital in the Ethniki Asfalistiki's network under the Full Emergency Care Plan, you will need to state your Insurance Policy Number.

As soon as the emergency care and treatment process in an outpatient clinic or in the emergency department of an Associated Hospital is completed, the payment of the related costs will be undertaken directly by Ethniki Asfalistiki up to the maximum limit stipulated in your insurance policy. You will only need to pay the amount corresponding to your deductible. If the hospital you have chosen offers free emergency care for insured customers with hospitalisation coverage (individual or group), then depositing your deductible amount is not required.

Contact us at (+30) 210 90 99 000 and follow the recorded menu’s instructions to get in touch with the Coordination Centre and ask for any information you need regarding:

• The network of doctors and diagnostic centres

• Areas in which diagnostic tests are performed

• Medical advice

• The coverage of the plan you have chosen

• The option of having your tests pre-approved in order to save time

• Scheduling your appointment for the required diagnostic tests or the preventive or prenatal screening you want to perform

Inform the Diagnostic Centre’s reception desk about your need for diagnostic tests or preventive or prenatal screening.

In all cases, you need to bring your ID card with you.

In case of diagnostic tests, other than preventive or prenatal screening, you also need to bring your doctor’s referral, which should include the following details:

• Your full name

• The relevant medical diagnosis

• The specific diagnostic tests to be performed

• The date the referral was issued

• The doctor’s stamp certifying their specialty

Before leaving the Diagnostic Centre, ensure that you have settled any co-payment or additional costs.