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In case of property damage to your home, it is important to report it immediately using one of the following methods:

• By telephone, via our Customer Service Center at (+30) 210 90 99 000 (Greece and abroad), so that our authorized representatives may proceed with the completion and submission of the required form.

• In person at any of our physical branches, where our authorized representatives will facilitate the completion and submission of the required form.

• Via email, at anaggelies.pyros@ethnikiasfalistiki.gr

Following the notification of claim, for private residences and for losses exceeding €1,500, one of Ethniki Asfalistiki’s experts is appointed to conduct an inspection and provide an assessment of the indemnity amount.

• Should the estimated amount for covered losses not exceed €5,000 and all eligibility criteria be met, our expert may propose an immediate settlement. Payment is issued within five (5) working days following the inspection, subject to the submission of all required supporting documentation to the Company.

• Should the estimated amount for covered losses exceed €5,000, our expert shall submit their report to the relevant Company Department. Subsequently, the Department will contact the insured to proceed with and finalize the settlement process.