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Need help?

  • In case of damage resulting from the catastrophic rainfall, please contact our dedicated claims helpline at (+30) 210 90 99 600 for further information and the prompt registration and handling of your claim.

  • In case of emergency, dial the unified European emergency number 112 from any landline or mobile in Greece or Europe, available 24/7.

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Claims ProcessEmergency Technical AssistanceUseful Documents

Reliable support at every step

Claims Process

In case of property damage to your home, it is important to report it immediately using one of the following methods:

  • By telephone, via our Customer Service Center at (+30) 210 90 99 000 (Greece and abroad), so that our authorized representatives may proceed with the completion and submission of the required form.

  • In person at any of our physical branches, where our authorized representatives will facilitate the completion and submission of the required form.

  • Via email, at anaggelies.pyros@ethnikiasfalistiki.gr

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By your side in any unexpected event

Emergency Technical Assistance

In the event of a technical fault or other issue, please contact the Ethniki Asfalistiki Customer Support at (+30) 210 90 99 000 (Greece and abroad), available 24/7.

Service costs are settled directly by Ethniki Asfalistiki in areas served by our extensive network of approved technicians (Athens, Volos, Heraklion, Thessaloniki, Ioannina, Kavala, Corinth, Lamia, Larissa, Patras, Chania). In other areas of Greece, costs are reimbursed upon submission of the original receipts to the Company.

Useful Documents - Home & Property

Have additional questions?

To help you find the answers you need, we've gathered some of the questions we are most frequently asked.

How can I report property damage to my home?

You can report the property damage in any of the following ways:

Our authorised representatives will guide you through the completion and submission of the Fire Claim Notification Form, which you can find here.

What happens after I report a claim?

Once a claim has been reported, the department responsible reviews the incident and informs you of the next steps and any supporting documents required to assess your claim.

For claims exceeding €1,500 relating to privately owned residential properties, an on-site inspection is carried out by an expert. Provided that the loss is covered by the insurance plan and all required criteria are met:

  • For claims of up to €5,000, compensation may be paid within five (5) business days following the inspection and submission of the required supporting documents.

  • For claims exceeding €5,000, the Company's Claims Department receives the loss adjuster's report and contacts the insured to proceed with and complete the compensation process.

How can I request Emergency Technical Assistance?

In the event of a technical malfunction or any other emergency issue at your home, please contact the Customer Service Centre at (+30) 210 90 99 000. The helpline operates 24 hours a day, 7 days a week, both in Greece and abroad.

*This service is available subject to the coverages and terms of your insurance policy.

How is the cost of Emergency Technical Assistance covered?

In areas served by the network of partner technicians, the cost of covered services is paid directly by Ethniki Asfalistiki.

In all other areas of Greece, expenses are reimbursed upon submission of the original receipts and in accordance with the terms and conditions of your insurance plan.

Where can I get assistance for damage caused by natural catastrophes?

For damage caused by natural catastrophes, such as fire, flooding, or other similar events, call Ethniki Asfalistiki's dedicated helpline at (+30) 210 90 99 600 for information and immediate claim reporting.

If there is an immediate risk to people or property, please first call 112, the European Emergency Number.