Business Process Improvement Professional (BPR & CI)

Ethniki Asfalistiki has been a leading company in the Greek insurance market for 135 years. Since its establishment in 1891, the company has been offering simple, innovative, and reliable solutions that protect what matters most to its policyholders, enabling them to face each day with confidence and peace of mind. Today, Ethniki Asfalistiki employs more than 600 people, has a flexible and extensive network of Certified Insurance Intermediaries, and is trusted and preferred by 1.9 million policyholders. Guided by values such as integrity and reliability, the company places people at the heart of its business, making insurance clear and accessible and removing complexity to help customers feel informed and in control.

Ethniki Asfalistiki’s vision is to remain a leading insurer, always standing by its customers, redefining insurance through innovation, empathy, and simplicity, while building a sustainable future.

 

Role Overview

Ethniki Asfalistiki is looking for a Business Process Improvement Professional to support the analysis, redesign, and improvement of key business processes across the organization. The role focuses on delivering practical process improvement initiatives that enhance operational efficiency, service quality, and customer experience, while supporting the organization’s broader transformation efforts.

The position is hands-on and execution-oriented, suitable for a professional who can independently manage improvement projects, analyze processes and operational data, and collaborate with business teams to identify simplification and digital enablement opportunities.

 

Main Responsibilities

• Analyze and document business processes to identify inefficiencies and improvement opportunities.
• Deliver process improvement initiatives from analysis through implementation support.
• Analyze available operational data and performance indicators to support fact-based improvement recommendations.
• Facilitate process discussions with business stakeholders to understand operational challenges and identify improvement opportunities.
• Identify opportunities for process simplification, standardization, and digital enablement (e.g. workflow improvements, automation opportunities).
• Coordinate implementation of agreed improvement actions and monitor progress towards expected operational improvements.
• Contribute to process documentation and maintenance of the organization’s process repository.
• Support the definition of business requirements for process improvement or digital initiatives.
• Contribute to improvement initiatives across customer journeys and operational processes, supporting simplification and improved customer experience.

 

Candidate Job Profile

• University degree in Business Administration, Economics, Engineering, Information Systems, Finance, or any related field.
• Up to 5 years of hands-on experience in business process improvement, business analysis, operations improvement, or transformation projects (experience in insurance, financial services, consulting, or other complex service environments will be considered an asset)
• Experience in process analysis, mapping and improvement, supported by a structured, analytical problem‑solving mindset.
• Ability to work independently on projects while collaborating effectively with cross‑functional stakeholders, using data to support analysis and measure outcomes.
• Result-oriented approach, focused on delivering practical and measurable improvements.
• Familiarity with process mapping tools (e.g. Visio, ARIS, Signavio or similar) and digital transformation concepts such as automation (RPA), workflow tools and AI‑driven process optimization; knowledge of continuous improvement methodologies (Lean, Six Sigma or similar) is a plus.
• Strong command of MS Office (especially Excel and PowerPoint); familiarity with Power BI or similar tools will be considered an asset.
• Excellent command of English (written and spoken).
• No pending military obligations (for Greek male citizens).

 

Benefits

The company invests in long-term cooperation and provides a modern and stable work environment, with a hybrid work model. We offer a competitive remuneration package and excellent career prospects, coupled with continuous training and development.

 

Applications

All applications will be treated with strict confidentiality and successful candidates will be contacted.

 

At Ethniki Asfalistiki, we believe in creating an inclusive workplace that values diversity and celebrates the unique contributions of each individual.

We are an equal opportunity employer, and we recognize that a diverse workforce is essential for our success. By bringing together people from different backgrounds and experiences, we can promote a more innovative, creative, and productive work environment.

We are committed to fostering a culture of belonging where everyone feels respected, valued, and empowered to contribute their best.